Charity Governance
Charities Directorate Contact Information
You can directly contact the Charities Directorate Department of the Canada Revenue Agency ("CRA") for all things related to charities across Canada, including:
- general information about registered charities
- information on how to apply for registration online
- information on how your charity should properly issue official donation receipts and how to fill out the annual information return (Form T3010)
- guidance on changing your charity's legal name, purposes, activities, and more
How Do I Contact the Charities Directorate?
There are four general ways to reach the Charities Directorate:
1. CRA MyBA Portal: The best way to reach the Charities Directorate is through the My Business Account (MyBA) portal – assuming that you have signed up for this CRA service.
2. Phone: 1-800-267-2384 - Monday to Friday (except statutory holidays) between 9 a.m. and 5 p.m., E.S.T.
3. Mail: Charities Directorate, Canada Revenue Agency, Ottawa ON K1A 0L5
4. Fax:
613-954-8037 (Client Service)
613-954-2586 (Director General’s office)
613-952-6020 (Assessment and Determinations)
613-941-0186 (Filing Enforcement)
613-946-2423 (Corporate and Information Programs)
613-957-8925 (Monitoring)
613-948-1320 (Policy, Planning, and Legislation)
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