Charities Directorate Contact Information

The Charities Directorate of the Canada Revenue Agency (CRA) is the go-to resource for all matters related to charities across Canada. Whether you need general information about registered charities, guidance on applying for registration, or assistance with issuing official donation receipts, the Charities Directorate is there to help. 

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Here's how you can contact them:

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• CRA MyBA Portal: If you've signed up for the My Business Account (MyBA) portal, this is the best way to reach the Charities Directorate.
  1. Login to MyBA.
  2. Under your RR account, select “Update registered charity or RCAAA information”.
  3. Select “submit an enquiry” from the dropdown menu.

• Phone: You can also contact the Charities Directorate at 1-800-267-2384, Monday to Friday (except statutory holidays) between 9 a.m. and 5 p.m., Eastern Standard Time. By TTY service for people with a hearing or speech impairment: 1-800-665-0354

• Mail: General inquiries or changes should be mailed to the Charities Directorate, Canada Revenue Agency, Ottawa, ON K1A 0L5. For information returns (Form T3010) and financial statements, to: Charities Directorate, Canada Revenue Agency, 105 – 275 Pope Road, Summerside PE  C1N 6E8.

• Fax: Depending on the nature of your inquiry, you can fax the Charities Directorate at the following numbers: 833-339-0997 (toll-free number) or 418-556-1813. The CRA requests that you fax to only one number so as to avoid duplication.

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No matter how you choose to reach out, the Charities Directorate is dedicated to providing the support and information you need to navigate Canada's charitable work world.

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