Charities Directorate Contact Information

The Charities Directorate of the Canada Revenue Agency (CRA) handles all matters related to registered charities in Canada. As of 2026, the fastest way to reach them is through CRA My Business Account (MyBA) or by phone at 1-800-267-2384 — the Charities Directorate no longer accepts faxed documents or inquiries.

Charities Directorate Contact Summary (2026)

• Phone: 1-800-267-2384 (Mon–Fri, 8 a.m.–5 p.m. ET)
• TTY: 1-800-665-0354
• Online: CRA My Business Account (MyBA)
• Mail: Charities Directorate, CRA, Ottawa, ON K1A 0L5
• Fax: Discontinued as of April 1, 2026 — no longer accepted

Here's how you can contact them:

• CRA My Business Account (MyBA): This is now the CRA's preferred way to reach the Charities Directorate, and more actions than ever can be completed here.
  
  
  1. Log in to MyBA.
  2. Under your RR account, select "Update registered charity or RCAAA information."
  3. Select "submit an enquiry" from the dropdown menu.
• If you're not yet signed up for MyBA, the CRA's Digital Concierge service (available through the phone number below) can walk you through setup.
  

• Phone: You can also contact the Charities Directorate at 1-800-267-2384, Monday to Friday (except statutory holidays) between 8 a.m. and 5 p.m., Eastern time. By TTY service for people with a hearing or speech impairment: 1-800-665-0354.

• Mail: General inquiries or changes should be mailed to the Charities Directorate, Canada Revenue Agency, Ottawa, ON K1A 0L5. For information returns (T3010) and financial statements, to: Charities Directorate, Canada Revenue Agency, 105 – 275 Pope Road, Summerside PE C1N 6E8.

• Fax (discontinued): As of April 1, 2026, the CRA Charities Directorate no longer accepts faxed documents or inquiries. If you previously used fax, submit through CRA online services (MyBA) or by mail instead.

No matter how you choose to reach out, the Charities Directorate is dedicated to providing the support and information you need to navigate Canada's charitable work world.

2026 Charities Directorate Updates You Should Know

• Fax line permanently retired. As of April 1, 2026, the Charities Directorate no longer accepts faxed submissions of any kind, including T3010 returns.
• No more pre-approval for purpose/activity changes. The CRA no longer offers advance review of proposed changes to a charity's purposes or activities. Charities should confirm any updated purposes are appropriate with legal counsel, CRA's guidance (CG-019, Charitable purposes of a registered charity), or the expanded list of model purposes.
• Historical T3010 data now public. Since February 2026, the Open Government Data Portal hosts public charity T3010 data going back to 1990.
• Broader modernization underway. The federal government's Spring 2026 Economic Update announced plans to modernize the charitable sector's regulatory framework in 2026–27.

Frequently Asked Questions

What is the phone number for the CRA Charities Directorate? 

1-800-267-2384, Monday to Friday, 8 a.m. to 5 p.m. Eastern time.

Can I still fax the Charities Directorate? 

No. CRA permanently discontinued the Charities Directorate fax line on April 1, 2026. Use CRA My Business Account (MyBA) or mail instead.

How do I check what information CRA has on file for my charity? 

Log in to your CRA account, then go to "Program account details" under your charity's RR account to review your current information on file.

How do I apply to register a new charity? 

New charities apply using the Application to Register a Charity through CRA My Business Account (MyBA), which also helps ensure you're using the current version of the form.

How do I file a service complaint about the CRA? 

If you're not satisfied with the service you received from the Charities Directorate, you can submit a complaint through the CRA's service complaints process.

‍