Charities Directorate Contact Information

The Charities Directorate of the Canada Revenue Agency (CRA) is the go-to resource for all matters related to charities across Canada. Whether you need general information about registered charities, guidance on applying for registration, or assistance with issuing official donation receipts, the Charities Directorate is there to help. 

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Here's how you can contact them:

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• CRA MyBA Portal: If you've signed up for the My Business Account (MyBA) portal, this is the best way to reach the Charities Directorate.

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• Phone: You can also contact the Charities Directorate at 1-800-267-2384, Monday to Friday (except statutory holidays) between 9 a.m. and 5 p.m., Eastern Standard Time.

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• Mail: Send your inquiries to the Charities Directorate, Canada Revenue Agency, Ottawa, ON K1A 0L5.

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• Fax: Depending on the nature of your inquiry, you can fax the Charities Directorate at the following numbers: 833-339-0997 (toll-free number) / 418-556-1813

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No matter how you choose to reach out, the Charities Directorate is dedicated to providing the support and information you need to navigate Canada's charitable work world.

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